Dispute resolution
What happens when something goes wrong
Beta note: Payments are not live yet. Disputes are logged and reviewed by our team. When Stripe escrow launches, payment holds and releases will follow these same steps.
1
Tell us what happened
From My Tasks → In progress or Completed, tap Dispute. Describe the issue and keep messages on QuickGigs when possible — we review chat history.
2
We review within 48 hours
Our team reads the task details, applications, chat, and photos. We may email both parties for more information.
3
Outcome
Depending on the case we may: confirm the job as complete, cancel the task, warn or ban an account, or (when payments are live) release or refund escrow. Both parties receive an email summary.
Before opening a dispute
- Try to resolve it in chat first — many issues are misunderstandings.
- Use Report for safety issues (harassment, scams, inappropriate behaviour).
- Use Dispute for job quality, no-shows, or payment disagreements.
Questions? support@quickgigs.ca · FAQ